Member Security

»FBI Fraud Alert          »Identity Theft/Fraud Prevention Guide & Victim Checklist

How You Can Protect Yourself
1st Gateway Credit Union knows the significance of protecting members' identities and their financial information. 1st Gateway Credit Union continues to stress the importance of members never disclosing personal financial information, including card information, via the telephone, mobile device or over the internet, without the call or transaction being initiated by the member. 1st Gateway Credit Union will never call to ask for members' financial information. If you receive a call, text or email asking for information, please notify any one of our branches immediately.

The Credit Union strongly recommends that each member take a proactive role by employing specific measures to ensure their online security.

Your Computer

• Use a firewall
• Install anti-virus protection software and check for regular updates
• Install anti-spy ware and anti-ad protection programs
• Never download unknown software
• Regularly update your operating system, firewall and other "anti-" software

Your Account Access

• Never share Member Access information with anyone, regardless of who they are or who
  they claim to be
• Commit your password to memory - do not utilize password memory/management programs
• Review all financial statements regularly for fraudulent activity
• Communicate personal and/or account information via Member Access secure messaging only
• Always sign off Member Access sessions
• Do not sign on from a public/shared computer
• Do not reply to suspicious text or voice messaging on your phone
• Do not provide personal information to any source when prompted by email
• Visit www.lookstogoodtobetrue.com

Your Identity

• Never share personal information by telephone
• Secure items that contain personal information in a safe place
• Shred unneeded documents containing personal information
• Destroy all charge receipts
• Pay attention to billing cycles and contact creditors if bills do not arrive
• Review Credit Reports annually
• Mail stamped, outgoing bills directly from a local post office or US Mail box
• Do not carry your social security or excess credit cards unless absolutely necessary

If you are a victim of Identity Theft, then you should follow the steps below:

1. Immediately contact one of the three major credit bureaus to place a "fraud alert".
   One bureau will report the information to the other three and a credit report will be
   mailed to you for review.
2. Contact 1st Gateway Credit Union, and any other financial institutions with which accounts are held,
   and immediately close all affected accounts.
3. Contact local law enforcement authorities and file a report.
4. Check with the local post office for an unauthorized change-of-address request.